Terms & Conditions - last updated February 2022
LMSP Services Ltd (“www.laurenstreetcounselling.co.uk”) owns and operate this Website. This page governs your relationship with LMSP Services Ltd (“www.laurenstreetcounselling.co.uk”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.laurenstreetcounselling.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.laurenstreetcounselling.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.laurenstreetcounselling.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of business
By sending an initial email, or calling our business number, does not constitute a therapeutic agreement. Each enquiry is assessed on an individual basis to ensure suitability of the services being offered.
In order to contract with www.laurenstreetcounselling.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. If the client is under the age of 18, this will be at the consent of a parent or legal guardian. www.laurenstreetcounselling.co.uk retains the right to refuse any request made by you. When engaging our services, we work on the understanding that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card and that there are sufficient funds to cover the cost of the sessions. Any services not paid for, in a timely manner, are subject to contract termination with no notice given. All prices advertised are subject to such changes.
(a) Our Contract
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have agreed to we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payments are primarily to be made via a credit or debit card at the end of the face to face session. If you have online appointments, or are the parent or guardian of a client under the age of 18 you will be sent an online invoice to pay for your session. Payment terms for invoices are 48 hours, and you may be sent auto-generated reminders to settle your invoice. Once your invoice is settled in full you will receive an email receipt, for your records. We reserve the right to take automatic payments from your stored card details if your invoices are significantly delayed without reasonable agreed cause. We only allow for one invoice to be outstanding, without prior consent or reasonable agreed cause. If you regularly delay paying your invoices and we are required to cancel your sessions due to outstanding payments, due to being unable to take automatic payments, we reserve the right to terminate our work together as per clause 3.5 of your Therapy Contract. We also reserve the right to ask for full payment prior to subsequent sessions taking place should we agree to carry on with your therapy. If someone else is paying for your sessions and you are over the age of 18, we ask that you pay via a credit or debit card at the end of each session and you be reimbursed by whoever is paying for your sessions separately.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, www.laurenstreetcounselling.co.uk, and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.laurenstreetcounselling.co.uk 's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.laurenstreetcounselling.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.laurenstreetcounselling.co.uk
You agree to indemnify, defend and hold harmless www.laurenstreetcounselling.co.uk its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.laurenstreetcounselling.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Should you have any complaints regarding our practice, which you feel cannot be resolved between us, you can complain to NCS or BACP and they will investigate your complaint according to their procedures. We will fully comply with any official complaint procedures set out by the NCS and BACP.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.laurenstreetcounselling.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.laurenstreetcounselling.co.uk